Job Description

Salary: $60,000 - 70,000 per year Requirements:

• We require 2+ years of hands-on IT support in a Windows environment, ideally within an MSP or a multi-client / multi-tenant setting.
• We need strong troubleshooting ability, with the judgment to work issues from symptoms to root cause without relying on scripts.
• We require working knowledge of Windows Server fundamentals, Active Directory, Group Policy, and DNS/DHCP.
• We require experience administering Microsoft 365, including Exchange Online, Teams, and SharePoint, beyond basic end-user support.
• We need practical TCP/IP knowledge, including reading IP configurations, understanding subnets, and tracing connectivity problems.
• We require strong written and verbal communication skills, with confidence speaking directly with clients and documenting tickets clearly.
• We require the ability to work onsite in Alameda, CA, along with a valid drivers license, insurance, and a reliable vehicle for client visits.
• We expect proven reliability, including punctuality, follow-through, and consistent completion of assigned work.
• We strongly prefer experience in a PSA/RMM environment such as HaloPSA, ConnectWise, NinjaOne, or similar, with disciplined ticketing and time-entry habits.
• We strongly prefer hands-on experience with UniFi networking, including controllers, switches, and access points.
• Nice-to-have experience includes firewall administration, virtualization, endpoint management and patching tools, basic PowerShell, email security records, macOS, JumpCloud, other cloud identity platforms, or relevant certifications such as CompTIA Network+ or Microsoft.

• We want you to own tickets escalated from Level 1, diagnosing and resolving issues across Windows endpoints, servers, networking, Microsoft 365, and cloud identity.
• We expect you to drive issues end to end by triaging, troubleshooting, communicating with clients, and following through until resolution.
• We need you to escalate to senior engineers only when necessary and only with complete context.
• We want you to support installs, office moves, and cutovers, including staging, deployment, and follow-up work under senior guidance.
• We expect you to troubleshoot Microsoft 365 issues beyond password resets, including Exchange Online mail flow, Teams, SharePoint, MFA, and conditional access basics.
• We need you to handle networking issues such as VPN, Wi-Fi, DNS/DHCP, and basic firewall troubleshooting, including reading UniFi controller configs and firewall rules.
• We want you to coach Level 1 technicians informally by sharing troubleshooting methods and helping improve documentation, runbooks, and SOPs.
• We expect meticulous ticket hygiene, including documenting every touch, recording time accurately, and leaving clear notes.
• We want you to participate in scheduled after-hours maintenance and the on-call rotation.
• As you demonstrate capability, we expect you to take on project and engineering work as part of your growth path.

• Active Directory
• Cloud
• Firewall
• Flow
• Support
• macOS
• Microsoft 365
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365
• Hyper-V
• VMware

More:

We are Techordia, a white-glove IT managed service provider based in Alameda, supporting Bay Area businesses with infrastructure, Microsoft 365, networking, and endpoint environments. We take full ownership of problems and see them through without partial fixes or handoffs. This is a hands-on, onsite Tier 2 Support Technician role for someone who has already worked front-line support, is ready for more complex troubleshooting, and wants a clear path toward systems engineering. The role is full-time, based in Alameda, includes occasional after-hours maintenance and on-call work, and offers 100% employer-paid medical, dental, and vision coverage after a 90-day probationary period, paid time off, parental leave, and a growth path toward Systems Engineer. We also offer dental, health, vision, retirement, and paid time off benefits, with a salary range of $60,000 to $70,000 per year.

last updated 39 week of 2026

Job Tags

Similar Jobs