Job Description

Salary: $123,000 - 163,000 per year Requirements:

• Experience developing and configuring ServiceNow solutions
• Strong background in ServiceNow ITSM and/or ITOM
• Hands-on experience with ServiceNow Event Management
• Experience creating and maintaining event rules, alerts, and correlation logic
• Experience developing ServiceNow dashboards and operational reports
• Ability to troubleshoot ServiceNow configurations and integrations
• Understanding of integrations between ServiceNow and monitoring or operational tools
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and collaborate with cross-functional teams
• Preferred: ServiceNow certifications such as CSA, CAD, or CIS-ITOM
• Preferred: Experience with ITOM Event Management, alert correlation, and strategies to reduce alert noise
• Preferred: Experience integrating ServiceNow with enterprise monitoring platforms such as Splunk, SolarWinds, Dynatrace, AppDynamics, LogicMonitor, or SCOM
• Preferred: Experience with Discovery, Service Mapping, and CMDB
• Preferred: Knowledge of incident, major incident, problem, and event management processes, as well as ITIL frameworks and operational best practices

• Assess and improve existing ServiceNow Event Management configurations and capabilities
• Configure, develop, and optimize event rules, alert correlation, and filtering logic
• Review monitoring and operational workflows to identify automation and improvement opportunities
• Design and develop operational dashboards, reports, and performance metrics
• Configure integrations between ServiceNow and enterprise monitoring platforms
• Troubleshoot ServiceNow configuration, integration, and data flow issues
• Work with IT operations, ITSM teams, and technical stakeholders to gather requirements and deliver solutions
• Reduce non-actionable alerts and improve operational visibility
• Document technical solutions, configuration changes, and implementation recommendations
• Support testing, validation, and deployment of platform enhancements
• Provide knowledge transfer and prepare operational handoff documentation

• CMDB
• Dynatrace
• Flow
• Support
• ITIL
• ITSM
• ServiceNow
• Splunk
• AI
• LESS

More:

We are recruiting for a client seeking a ServiceNow ITOM Developer in New York, NY. This role supports the improvement of enterprise ServiceNow capabilities, with a focus on monitoring, event management, alert correlation, integrations, dashboards, and operational visibility. We value a hands-on, collaborative approach to helping operations teams improve monitoring effectiveness and reduce unnecessary alerts. Eligible employees may receive medical, dental, and vision insurance; HSA and FSA options; 401(k); and life, disability, and accidental death and dismemberment insurance. Salaried employees receive paid time off, while hourly employee leave eligibility varies by applicable requirements and project terms. This position is not eligible for bonuses, incentives, or commissions. Compensation may vary based on factors including qualifications, experience, skills, location, and business needs.

last updated 41 week of 2026

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