IT Support Technician - Windows & Networking Job at CD Technology, Knoxville, TN

  • CD Technology
  • Knoxville, TN

Job Description

Salary: $35,300 - 52,000 per year Requirements:

  • Strong problem-solving abilities and logical thinking
  • Friendly and clear communicator with a passion for working with others
  • Familiarity with Windows operating systems, Office 365, and basic networking principles
  • Self-driven and reliable; able to work independently without constant supervision
  • Eagerness to learn and grow, with aspirations to become a key resource in the office
  • Previous helpdesk or technical support experience is a plus
  • Experience with ticketing systems, remote assistance tools, or IT certifications is advantageous
  • A notable story about a unique troubleshooting experience is appreciated
Responsibilities:
  • Address client support requests through phone, email, and remote assistance tools
  • Diagnose and resolve issues related to computers, printers, applications, the internet, and more
  • Efficiently manage support tickets, ensuring they are tracked and resolved
  • Document your work clearly for the benefit of the team
  • Communicate technical solutions in a straightforward manner, avoiding jargon
  • Collaborate closely with our supportive team; were all about helping one another
Technologies:
  • Support
  • Office 365
  • Windows

More:

We are CD Technology, an IT support firm located in East Tennessee, dedicated to assisting small businesses and nonprofits in managing their technology needs. Our team is approachable and dynamic, thriving on solving problems and ensuring our clients feel at ease with their tech challenges. This role is full-time and in-person at our new headquarters in South Knoxville. We offer a competitive salary range of $35K - $52K, based on experience, along with health and life insurance, paid time off, and more. Join us in a casual yet productive environment where every team members contributions are valued.

last updated 39 week of 2026

Job Tags

Full time, Casual work, Work at office, Remote work

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